Service · Maintenance
Website Maintenance & Support Plans
Ongoing maintenance, content updates, and same-person support — month-to-month, no annual contract, no helpdesk queue.
The problem with no maintenance plan
- Your site needs occasional content updates and you either do them yourself (slowly) or pay an agency $150/hour with a 48-hour turnaround for small changes.
- Security monitoring and backups aren't happening because no one owns that responsibility.
- When something breaks, you have no one to call who actually knows your codebase.
What's included
- Monthly content edits handled by the developer who built the site.
- Nightly backups with offsite storage.
- Uptime monitoring with immediate notification.
- Security patches applied proactively — not after you notice something broken.
- Same-person support: email goes to the developer, not a tier-1 helpdesk.
- Month-to-month billing — no annual commitment, no cancellation fee.
How it works
1
Onboarding
Access review, backup setup, and uptime monitoring configured before the first month starts.
2
Ongoing
Monthly content edits on request, proactive monitoring, and security patches applied as they're needed.
3
Reporting
Quarterly performance review — uptime, speed, any issues caught and resolved.
4
Scaling
Upgrade or downgrade your plan as your needs change — no penalty, no friction.
Frequently asked questions
What counts as a "content edit"?
Updating text, swapping an image, adding a team member, changing hours or pricing, adding a new service card or FAQ item, updating a link. Structural changes (adding a new page, changing a layout, building a feature) are quoted separately. Most maintenance-plan clients use about 45 minutes of the monthly hour — small businesses don't need that many edits once the site is well-structured.
Is this different from the managed hosting plan?
Managed hosting ($30–$75/mo) covers infrastructure: uptime, SSL, backups, DNS, security patches. Maintenance plans add content edits on top of that. Some clients have both; others use a maintenance plan only (hosting their site elsewhere). See the managed hosting page for infrastructure-only pricing.
How quickly do you respond?
Email support is answered within 24 hours for standard requests. Critical issues (site down, form broken, SSL error) are treated as priority and typically resolved within 2–4 hours during business hours.
What if I need more than the included edit hours?
Additional hours billed at $80/hour — prorated to the nearest 15 minutes. Most months the included hour is enough; high-traffic seasonal updates (holiday hours, sale prices) sometimes exceed it.
Need someone to handle the upkeep?
Tell me what's on your plate — I'll take the maintenance off your hands so you can focus on running your business.
Get a quote